AusFile Replacement Part Policy

Thank you for your purchase of a AusFile® Steel Storage Product!

We are confident that you will appreciate the fine quality and craftsmanship of your selection. AusFile® steel storage stands proudly behind each and every product we manufacture and we guarantee our work through the following Five (5) years limited warranty. We appreciate your business and look forward to your business in the years ahead. In order to provide you with timely assistance, please thoroughly inspect your furniture for missing of defective parts immediately after opening the carton. To receive replacement or missing parts under this warranty, call our Consumer Service Department. Please have your sales receipt or other proof of purchase.

AusFile® steel storage products are warranted to the original purchaser at the time of purchase and for a period of five (5) years thereafter.

Along with the above warranty, full details at https://www.accessoffice.com.au/profileproductwarranty.htm

Replacement Part Policy

Access Office Industries® carries a full range of replacement parts. These parts include but shall not be limited to Ball Bearing Runners, Hinges, and Locks, Glides as well as all other moving or fixed parts that might wear over time. If for any reason Access Office Industries® is unable to supply an original part to match the existing, it shall make available a fully compatible replacement that will work like the original.

It is the Policy of Access Office Industries® to maintain availability of parts for the current range of products to supply after the guarantee has expired. All replacement parts shall be supplied through the dealer the goods were originally purchased from. In the event of this not being practical, Access Office Industries® will at its discretion supply the parts directly. All cost of Freight or transport is the sole responsibility of the customer.

To ensure that this is achievable Access Office Industries® have ensured it’s suppliers of AusFile® product agree to the same terms as above

As a supplier of the AusFile® product to Access Office Industries® I fully agree to support the supply of spare parts for a minimum (5) five years from date of sale.

(Manufacturers Signature) - Suppliers Signature______________________________

(Distributors signature) – Access Office Industries_____________________________

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Client testimonials

  • Thanks for your support during our recent library upgrade. Your advice with regard to shelving was extremely useful, and the service provided by your team as we implemented the shelving was excellent. You kept us informed at each stage of the process, and your team was extremely flexible in responding to our needs.We are extremely pleased with the results.


    Schools of Isolated and Distance Education ,
  • We would like to thank Access Office Industries for delivering our new furniture yesterday. I would also like to give some positive feedback on Jon’ s professionalis m, help and sheer hard work in assisting us to make this a successful install. Kind regards Andrea

  • Hi Errol "Many thanks for the smooth delivery and installation of our furniture. We are especially grateful to Carl who went above and beyond the last couple of days." Ghylène Palmer Senior Librarian - Mount Lawley & Bunbury Campus Libraries


    EDITH COWAN UNIVERSITY BUNBURY & MOUNT LAWLEY LIBRARY,
  • Hi Errol We are so excited with our new shelving for the junior section and have sent some photos through for Jon to enjoy. Please pass them on. Talking to Jon has put  more thoughts in our heads moving forward for the rest of the financial year (and hopefully beyond) so stay tuned and fingers cross we will be talking soon about some exiting things we hope to do for other sections in our library. Thanks for everything Kind regards Georgie


    Capel Library,
  • Hi Stacey, Just wanted to say a BIG BIG THANK YOU to you and Joh I am so grateful for you very kind gesture yesterday helping us out with our Pedestal dilemma! That was just wonderful and I am so very grateful!!!!!! ! I will definitely pop the spare key on a master key ring good idea and yes I will send a picture when the clinic is done ???? Have a lovely weekend Many thanks Ingrid E: Ingr id.Kiel-Monagh an@health.wa.g ov.au


    Ingrid, Perth
  • Hi Stacey,  < /p> Thank you so much for processing this so promptly.  < /p> Sincere apologies for the changes,  Access are always our go to for our office furniture and we will in contact as soon as plans have been confirmed by Management.  < /p> Please also pass on apologies to Karen in Sales who is always so fantastic to deal with and goes above on beyond. Her hard work does not go unnoticed.  < /p> Thank you again.  < /p> Kind regards,  < /p> Jane McIntyre Communit y Health< /span> Administ rative Officer | Administrative Service – North Coastal | Practice Support < /span> A: Koondoo la Child Development Service, 19 Meldrum Way, Koondoola, WA, 6064


    Jane McIntyre, Koondoola
  • Good morning gents I wanted to thank you for all your advice, guidance and services this year and to share a few photos with you. Our first exams are underway and the students are experiencing this in our very first set up in the 3 sports halls. Sports hall 1 and 2 are the largest halls, and i think you will agree it looks amazing. We are so excited and relieved and im sure you will understand this feeling. Thank you again, Karen, Manager, Quality and Services Delivery Facilities and Services Centre - Edith Cowan University


    ECU Joondalup ,
  • Hello Young Karen. That all looks friggin awesome. You are so good at your job. Thanks. Kind Regards  


    Brian Neill, Bunbury
  • Hi Geoff Just wanted to let you know,  Karl was fantastic and we appreciated all his hard work. He put up with a lot of neurotic staff members here and handled it with patience and grace. Please pass on our sincerest thanks and gratitude from all the staff here. Kind regards Michelle


    Patience and Grace,
  • Hi Errol Our desks arrived today and have inspired jealousy in a few of our other learning areas! Can I please request a quote for the same order of desks (36) as we may be looking to update a couple more class rooms. Many thanks San di


    Inspired Jealousy,

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